The feedback intelligence for the agentic age
Your customers already told you what to do next.
Blicc gathers feedback from every channel, finds the real problem underneath it, and turns it into the next actions worth taking, each one backed by evidence. Your team and your agents act, everyone who spoke up hears back automatically, and you can see whether the numbers actually moved. One loop, across product, process and service.
European company · EU-hosted infrastructure · GDPR by design
Most of what your customers tell you never reaches the people who can act on it.
Support tickets, app reviews, stakeholder calls, error logs, a dozen Slack threads. Every channel is owned by a different team. By the time anyone connects the dots, the quarter is over and the moment has passed.
Five tools. Five owners. One problem, and nobody sees it whole.
CSV export timed out again, third time this week
2★, was great until we grew, now exports never finish
ExportTimeoutError, up 340% in 14 days
Northwind: broken export is a renewal blocker
anyone else getting export complaints lately?
From scattered feedback to the right action, on a loop.
One pipeline turns scattered feedback into a ranked plan your team and your agents can act on, proves whether the result actually landed, and feeds it back in. It runs end to end, across product, process and service.
Capture
Every channel where your customers speak flows into one inbox. App stores, social, support desks, reviews, sales calls and your own forms, all deduplicated and clustered by meaning.
Understand
AI turns the noise into clear themes, links each one to the behaviour behind it, and explains the real problem in plain language, not just the solution people happened to ask for.
Decide
Every theme becomes a ranked, evidence-backed action: what to do next, who it affects, the proof behind it, and the cost of waiting made clear.
Build
Your team and your agents make the change, whether it is a product fix, a process change or a service improvement. Blicc drafts the work, links it to the tools you already use, and keeps each task moving as it lands.
Close the loop
Once the change is live, everyone who asked hears back automatically, and Blicc tracks whether the metric actually moves. Each result makes the next round of decisions sharper.
German company · Hosted in the EUSecurity and privacy, built in and always improving.
Here is where we stand today on data protection and compliance, and we keep strengthening it as we grow.
Encryption
AES-256-GCM for every third-party token and credential, in transit and at rest.
A full audit trail
Every action that changes data is written to an append-only log, scoped to one organization.
Access control
Role-based permissions and strict tenant isolation. One organization never sees another's data.
GDPR, by design
Mapped data flows, data-subject requests, and erasure of a whole organization on request.
The company and its infrastructure are in the EU. AI runs on either US-based providers or European providers both under a zero-retention agreement, so prompts are not kept for any model training. We cannot claim more than that.
Engineered against SOC 2 controls and ready to begin certification. No audit is under way and Blicc is not certified. We will say so until it is.
Built to the ISO 27001 information-security controls and ready to begin certification. No audit is under way and Blicc is not certified. We will say so until it is.
Security overview, DPA and the full subprocessor list, the day you ask.
Six playbooks. One pipeline.
The same engine runs underneath. Each team gets the cut tuned to its channels and the decisions it has to make. Pick yours.
Close the gap between what to build and how
B2B or B2C, product owns the what and the why and engineering owns the how — each blind to the other's half. A "yellow button" request hides export clarity; a 2★ "stop spamming me" hides a retention dip. Blicc clusters every ticket, review and thread by the real problem, then hands product the technical evidence and engineering the customer reason.
Intercom · App Store · PostHog · And more…
Stop the ad before it burns budget
Instagram, TikTok, Reddit, Trustpilot and Zendesk land in one cluster view, split into brand sentiment, product gripes and support tickets. Marketing only sees what moves the brand and notices the moment a product change should change the ad.
Instagram · TikTok · Trustpilot · And more…
From rage post to patch plan
Steam reviews, Discord channels and in-game telemetry get clustered by meaning and weighted by signal. The forum screaming "Level 3 too hard" is paired with the data that says 95% solve it on attempt one. Patch decisions come with evidence, not vibes.
Steam · Discord · Telemetry · And more…
Clarity, not anecdotes
Three angry Trustpilot reviews are not a re-tooling decision. 347 clustered signals plus Shopify return data are. Reviews, DMs and emails arrive as cluster cards, each one backed by your own return data and a draft fix ready to ship.
Shopify · Trustpilot · Instagram DMs · And more…
Sell brands proof, not views
Brands renew on understanding, not impressions. Every comment and DM across YouTube, TikTok, Instagram and Patreon is read in full and turned into a sentiment-and-audience report per placement, shared by link with the partner before the next call.
YouTube · TikTok · Patreon · And more…
Turn the internal voice into improvement
The best idea this month is in a Slack thread; the reason your best engineer is leaving is in a retro nobody actioned. Blicc clusters the whole internal voice — Slack, surveys, retros, the suggestion box — into ranked themes with an owner, and closes the loop when each one ships. Engagement, innovation and continuous improvement on one loop.
Slack · Surveys · Retros · And more…
We built Blicc because we kept losing the thread ourselves.
We use Blicc to build Blicc. It runs our own roadmap on the same architecture you would use, so we feel every rough edge before you do.
Niclas Schümann
Product & Engineering
M.Sc. Information Systems
Former project manager and four-time hackathon winner.
LinkedIn
Richard van Crüchten
Operations & Research
M.Sc. Mechanical Engineering
Energy systems, life-cycle analysis, knowledge graphs.
LinkedIn
Manuel Sauer
Business & Growth
M.Sc. Finance & Information Management
Former IT product owner. A bank branch manager at nineteen.
LinkedInSee Blicc run on your own feedback.
Bring a week of your real signals. In thirty minutes, watch them become a ranked plan with the evidence attached. Then decide.